Convention Schedule

Wednesday, February 14
1:00 pm - 4:00 pm | Day Ahead Classes with Exhibitors
6:30 pm | Welcome Reception
Thursday, February 15
7:00 am - 8:00 am | Breakfast (Exhibitors Open)
8:00 am – 9:15 am | General Session: Opening Address
Owner A
Owner B
Owner C
AuD/ Dispenser A
AuD/ Dispenser B
ENT
FOP
PDR
TM
HIS
9:30 am -
10:45am
Foolproof Your Practice from OTCWho is Your Customer?Five Paths To Extraordinary ProductivityConnecting with Patients & FamiliesMake a Connection to gain a Yes
To Infinity and beyond: Imagining the FutureIntro to the Customer buying Cycle
Sharpening the SawAbout the Licensing Examination
Break
11:00 am -
12:15 pm
Foolproof Your Practice from OTCWho is Your Customer?Five Paths To Extraordinary ProductivityConnecting with Patients & FamiliesMake a Connection to gain a YesTo Infinity and beyond: Imagining the FutureIntro to the Customer buying CycleSharpening the SawAbout the Licensing Examination
12:15 pm - 2:00 pm | Lunch | Keynote Guest Speaker Colette Carlson
2:15 pm -
3:15 pm
Dr. Amyn M. AmlaniConnecting with TeammatesCreating and Knowing your WhyPlanning the Future of Our RoleOvercoming obstacles to your successAttributes of SuccessCompetency Model
Owners Break
3:45 pm -
5:15 pm
Maximize Your Connections
Break
Connecting with TeammatesCreating and Knowing your WhyPlanning the Future of Our RoleOvercoming obstacles to your successAttributes of SuccessCompetency Model
5:30 pm - 7:00 pm | Cocktails and Hors D'oeuvres Reception (Exhibitors Open)
Friday, February 16
7:00 am - 8:00 am | Breakfast (Exhibitors Open)
8:00 am – 9:15 am | General Session: Opening Address
Owner A
Owner B
Owner C
AuD/ Dispenser A
AuD/ Dispenser B
ENT
FOP
PDR
TM
HIS
9:30 am -
10:45 am
Who is Your Customer?Foolproof Your Practice From OTCEmployee Engagement That Drives ResultsConnecting with A ProcessThey said No, they obviously didn't connectStop Preselling for CostcoBecoming Mission controlAll About RelationshipsScripting Your SuccessFit and Dispense
Break
11:00 am -
12:15 pm
Who is Your Customer?Foolproof Your Practice From OTCEmployee Engagement That Drives ResultsConnecting with A ProcessThey said No, they obviously didn't connectStop Preselling for CostcoBecoming Mission controlAll About RelationshipsScripting Your SuccessFit and Dispense
12:15 pm - 1:00 pm | Lunch
1:00 pm -
2:00 pm
Exhibitor EngagementConnecting with A ProcessThey said No, they obviously didn't connectStop Preselling for CostcoBecoming Mission controlAll About RelationshipsScripting Your SuccessFit and Dispense
Break
2:15 pm -
3:30 pm
Five Paths To Extraordinary ProductivityTurn Your Services into Products Customers WantMeasure Your MarketingConnecting with Community & Health ProfessionalsOTC - Referrals and WellnessStop Preselling for CostcoHouston…do we have a problem?Closing and follow up for commitmentObjection Handling IRLPost-fitting patient and instrument care
Break
4:00 pm -
5:15 pm
Five Paths To Extraordinary ProductivityTurn Your Services into Products Customers WantMeasure Your MarketingConnecting with Community & Health ProfessionalsOTC - Referrals and WellnessStop Preselling for CostcoHouston…do we have a problem?Closing and follow up for commitmentObjection Handling IRLPost-fitting patient and instrument care
6:00 pm - 7:00 pm | Cocktails and Hors D'oeuvres Reception
7:00 pm - 8:00 pm | Awards Presentation
8:00 pm - 9:30 pm | AHAA Dinner
9:30 pm - Midnight | After Dinner Party
Saturday, February 17
7:30 am - 8:30 am | Breakfast (Exhibitors Open)
Owners/DO
8:45 am -
9:45 am
Practice Management Applied: Appointment Confirmations
Break
10:00 am -
11:00 am
Practice Management Applied: Appointment Confirmations